💳 YTS-Agents Refund & Returns Policy

Effective Date: January 2018 Last Updated: September 2025
Entity: YTS-Agents – Subsidiary of Perle Marketing (France)
Registered Office: 2, Allée des Bosquets, 94800 Villejuif/Paris, France
Operational Office: Istanbul, Türkiye
Email: billing@yts-agents.com  Website: https://www.yts-agents.com

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1 Purpose & Scope

This Policy defines the circumstances under which YTS-Agents accepts, denies, or partially approves refund and return requests for:

• AI-Powered Business Workflow Automation projects
• Consulting, training, and digital-strategy services
• Retainer and subscription-based support
• Deliverables including configuration files, documentation, templates, or dashboards
• Payments for third-party tool activation handled through YTS-Agents (n8n, GoHighLevel, Jasper.ai, AdCreative.ai, etc.)

Because YTS-Agents provides custom, intangible, and knowledge-based digital services, conventional “returns” do not apply. Refunds are limited to specific verifiable situations described below.

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2 Contractual Framework

1. All payments are governed by the Master Service Agreement (MSA), Statement of Work (SOW), and these Terms.
2. The client’s acceptance of a quotation, purchase order, or first payment constitutes full acknowledgment of this Policy.
3. French law governs interpretation; Türkiye law applies concurrently for operations executed in Türkiye.

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3 Definitions

Term	Meaning
Service	Any professional activity performed by YTS-Agents under contract.
Digital Deliverable	Intangible files, automation scripts, AI models, reports, dashboards, or documentation.
Client	The contracting company or individual purchasing services.
Deposit	Initial pre-payment securing project initiation.
Refund Period	The legally or contractually defined timeframe during which a refund request may be made.

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4 General Principles

1. Every project requires significant human and technological investment; hence deposits and completed work are generally non-refundable.
2. Refunds are examined on a case-by-case basis to ensure fairness.
3. All refund decisions are documented and signed by YTS-Agents’ Financial Director.
4. This Policy does not prejudice mandatory consumer rights where applicable (e.g., French Code de la Consommation Articles L221-18 et seq.).

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5 Right of Withdrawal (Consumer Clients Only)

Where services are purchased by natural persons acting outside their trade or profession, EU and Turkish law provide a 14-day withdrawal right for remote contracts.
However, once:

• the client requests immediate performance of a customized service, or
• YTS-Agents has already begun work or delivered digital content,

this right is waived under Article 16 (m) of Directive 2011/83/EU and Article 15 of Turkish Distance Contracts Regulation.

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6 Eligibility for Refund (Professional Clients)

Refunds may be granted in the following objectively verifiable cases:

6.1 Non-Delivery of Service

If YTS-Agents fails to initiate or deliver any part of the contracted service within 30 working days after confirmed project start without justified cause or client delay, the client may request a full or partial refund of undelivered components.

6.2 Duplicate or Erroneous Payment

Accidental double charges or payment-gateway errors are refunded in full within 10 business days after verification.

6.3 Service Not As Described (pre-execution)

If prior to commencement the deliverable description materially differs from that promised in the signed quotation, the client may cancel and obtain a refund of any deposit, less a 10 % administrative deduction.

6.4 Force Majeure Cancellation

When force-majeure events (pandemic, war, disaster) make project continuation impossible, the client may request a refund for unexecuted portions after deduction of completed work and expenses.

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7 Non-Refundable Situations

Refunds are not available when:

1. Work has commenced and preliminary deliverables were produced.
2. Delays result from the client’s failure to provide data, approvals, or access.
3. Project termination occurs for convenience by the client after start.
4. Results are subjectively unsatisfactory but meet defined specifications.
5. Third-party tool downtime, API changes, or vendor policy shifts occur.
6. Digital files, scripts, or credentials have already been delivered or activated.
7. Consulting, hourly, or on-site sessions have been completed.
8. Promotional or discounted packages were purchased under “non-refundable” terms.

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8 Deposits & Advance Payments

• Standard deposit: 50 % of total project value upon acceptance.
• Deposits are non-refundable once work starts.
• If the client cancels before project initiation, YTS-Agents retains 20 % of the deposit for administrative costs.

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9 Retainer / Subscription Services

Situation	Refund Policy
Cancellation ≥ 15 days before next cycle	Full refund of upcoming fee
Cancellation < 15 days before next cycle	Charged for that period
Mid-period cancellation (≤ 50 % elapsed)	50 % pro-rated refund
Mid-period cancellation (> 50 % elapsed)	No refund
Service suspension due to client breach	No refund

All retainer cancellations must be submitted in writing to billing@yts-agents.com.

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10 Partial Refund Computation Formula

If partial refund is approved:

[
Refund Amount = Total Paid – ( Work Completed Value + Third-Party Costs + Admin Fee )
]

Where:

• Work Completed Value = (sum of documented hours × hourly rate per SOW)
• Third-Party Costs = licenses and API fees already purchased
• Admin Fee = 5 % of Total Paid (max €250)

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11 Procedure for Refund Requests

1. Submit written request to billing@yts-agents.com titled “Refund Request – [Project or Invoice #]”.
2. Include invoice copy, payment proof, reason, and evidence.
3. YTS-Agents Finance Team acknowledges within 3 business days.
4. Internal review conducted jointly by Project Manager + Finance Director.
5. Decision issued within 15 business days (with justification).
6. Approved refunds processed within 10 days thereafter via the original method of payment.

All communications are archived for audit compliance.

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12 Refund Currency & Charges

• Payments/refunds processed in EUR (EU clients) or TRY (Türkiye clients).
• Exchange-rate variations, intermediary-bank fees, and transaction costs are borne by the client.
• Refunds are net of these deductions.

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13 Third-Party Licenses & Expenses

Fees paid by YTS-Agents on behalf of the client for third-party platforms (e.g., OpenAI, Jasper.ai, GoHighLevel, SEMrush, Google Cloud) are non-refundable, as these services commence immediately upon activation.
Such amounts will be itemized in final settlement statements.

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14 Disputed Charges & Chargebacks

1. Clients must contact YTS-Agents directly before initiating a bank or card chargeback.
2. Unjustified chargebacks are treated as breach of contract.
3. Administrative costs, banking fees, and legal expenses incurred to dispute a chargeback shall be recoverable from the client.

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15 Force Majeure and Service Rescheduling

If unforeseen events (cyber-attack, power failure, natural disaster) interrupt performance:

• Project timelines may be extended, or
• Services may be rescheduled without refund, provided YTS-Agents resumes work within a reasonable timeframe.
• Only if completion becomes permanently impossible will a pro-rata refund be issued.

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16 Time Frames for Processing Approved Refunds

Type	Processing Time
Duplicate Payment	7–10 business days
Service Non-Delivery	10–15 business days
Partial Refund	15–20 business days
Force Majeure Settlement	20–25 business days

Confirmation of transfer will be emailed once payment is released.

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17 Audit and Verification

Before any refund approval, YTS-Agents may:

• Verify internal work logs and time sheets;
• Check third-party license invoices;
• Review project communication records;
• Request written confirmation from the Client that no deliverables have been retained or used after refund.

Failure to cooperate may void eligibility.

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18 Confidential Information after Refund

Upon refund approval, both parties must:

• Return or permanently delete any exchanged confidential information;
• Revoke API access tokens, workflow permissions, and shared folders;
• Confirm deletion in writing within five (5) business days.

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19 Dispute Resolution

1. Both parties shall attempt amicable settlement within 15 days of written notice.
2. If unresolved:
    • EU clients → exclusive jurisdiction: Tribunal de Commerce de Paris, France
    • Türkiye clients → exclusive jurisdiction: Istanbul Courts (subject to mutual consent)
3. Applicable law: French law supplemented by EU and KVKK provisions.

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20 Fraud Prevention and Misuse

YTS-Agents reserves the right to decline or reverse refunds where evidence suggests:

• Misrepresentation of facts;
• Identity fraud;
• Attempted double recovery (refund + chargeback); or
• Use of deliverables after claiming a refund.

Such conduct may result in legal action and service termination.

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21 Record Keeping & Compliance

All refund transactions are logged and retained for 10 years to comply with French accounting law (Article L123-22 Code de Commerce) and Türkiye Tax Procedure Law No. 213.

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22 Policy Modification

YTS-Agents may update this Policy at any time. Changes take effect upon publication at
https://www.yts-agents.com/refund-policy/.
The updated “Last Updated” date serves as notification. Significant changes will be emailed to active clients.

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23 Contact for Refund Inquiries

Finance & Billing Department – YTS-Agents
📧 billing@yts-agents.com  📞 +33 (0) 1 84 60 90 10
📍 20 Rue de la Paix, 75002 Paris, France

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24 Summary Table of Client Rights & Obligations

Scenario	Client Entitlement	YTS-Agents Obligation
Service not initiated	Up to 80 % refund (20 % admin fee)	Process within 10 days
Partial completion	Pro-rated refund after audit	Settle within 15 days
Duplicate payment	100 % refund	7 days
Technical gateway error	100 % refund	10 days
Client delay / cancel	No refund	—
Completed service	No refund	—
Force majeure termination	Refund for undelivered portion	25 days max

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25 Acknowledgment of Acceptance

By signing any YTS-Agents quotation, SOW, or making payment, the Client acknowledges having read, understood, and agreed to this Refund & Returns Policy in full.
This acknowledgment forms part of the contractual relationship between the parties.

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✅ Legal Benefits

• Protects YTS-Agents from abusive refund claims
• Fully compliant with EU and Turkish consumer law
• Transparent, fair, and auditable process for clients
• Ready to publish or attach as Annex F in contracts