⚖️ Terms & Conditions
Effective Date: January 2018
Last Updated: September 2025
Welcome to YTS-Agents, an AI-Powered Business Automation agency and subsidiary of Perle Marketing, based in Paris, France, and operating internationally with offices in Istanbul, Türkiye.
These Terms and Conditions (“Terms”, “Agreement”) govern your access to and use of our website (https://www.yts-agents.com) and all services provided by YTS-Agents.
By visiting our website, requesting a quotation, or engaging our services, you acknowledge that you have read, understood, and agreed to these Terms in full.
If you disagree with any provision, you must not access or use our Services.
1. Company Identity
Legal Entity: YTS-Agents (subsidiary of Perle Marketing)
Registered Office: 2 Allée des Bosquets, 94800 Villejuif Paris, France
Operational Office: Istanbul, Türkiye
Email: contact@yts-agency.com
Website: https://www.yts-agents.com
Legal Jurisdiction: French Law (Code du Commerce, GDPR-compliant)
Data Protection Compliance: GDPR (EU Regulation 2016/679) and KVKK (Türkiye Law No. 6698)
2. Scope of Services
YTS-Agents offers professional digital transformation and AI automation consulting, including but not limited to:
- AI-Powered Business Workflow Automation using n8n, OpenAI, Jasper.ai, AdCreative.ai, GoHighLevel, and other integration tools.
- Custom AI-Agents for decision support, data processing, and inter-departmental orchestration.
- Automation Architecture & Implementation, including API connectivity, system mapping, and data transformation.
- Monitoring, Reporting & KPI Dashboards using Power BI, Looker Studio, and custom reporting systems.
- Maintenance & Optimization for existing automation frameworks.
- Consulting, Advisory & Training sessions for client teams.
- Retainer-based Operational Support with SLA-based maintenance and issue resolution.
Each project may include deliverables such as:
- Automation flow design and documentation
- Custom AI-Agent logic and prompt libraries
- Security and compliance documentation
- Test and acceptance reports
- Ongoing analytics dashboards
3. Acceptance of Terms
Engagement with YTS-Agents occurs when any of the following actions take place:
- A quotation, proposal, or Statement of Work (SOW) is signed or accepted by email;
- A deposit or invoice is paid;
- Access credentials or materials are shared to commence work.
This acceptance constitutes a legally binding contract governed by these Terms.
4. Client Obligations
The Client agrees to:
- Provide accurate, complete, and timely information, documentation, and access credentials necessary to perform the Services.
- Ensure all data shared complies with relevant data protection laws (GDPR, KVKK, or local equivalents).
- Assign a designated project representative for communication, feedback, and approvals.
- Approve or reject deliverables within a maximum of five (5) business days of delivery unless otherwise agreed.
- Maintain valid licenses for all third-party tools and APIs required for project execution.
- Not use the deliverables for unlawful, unethical, or non-compliant purposes.
Failure to meet these obligations may result in project delays or additional costs.
5. Our Responsibilities
YTS-Agents shall:
- Perform all services with professional diligence, technical competence, and confidentiality.
- Ensure deliverables meet the agreed scope and performance standards.
- Use secure systems for all file storage, transfer, and access.
- Maintain backups and audit trails for all workflow files and automations.
- Assign qualified automation specialists or subcontractors under equivalent confidentiality terms.
- Communicate project progress transparently through periodic reports.
6. Service Models & Deliverables
YTS-Agents operates under three engagement types:
| Model | Billing Basis | Deliverable Examples |
| Project-Based | Fixed price per defined scope | Workflow setup, documentation, training |
| Monthly Retainer | Recurring fee | Maintenance, monitoring, new automation branches |
| Daily / Hourly Advisory | Time-based billing | Technical support, workflow audits, design sessions |
Each engagement includes a Statement of Work (SOW) specifying:
- Project description
- Detailed timeline & WBS (Annex A)
- Acceptance checklist (Annex B)
- KPI or reporting targets (Annex C)
- Change request log (Annex D)
7. Pricing, Invoicing & Payments
- All quotations are valid for 30 days unless otherwise stated.
- Prices are quoted in EUR (France) or TRY (Türkiye) as applicable.
- 50% deposit is generally required before project initiation unless another schedule is defined.
- Invoices are payable within 14 calendar days of issuance.
- Late payments incur 1.5% interest per month and may pause ongoing work.
- Bank transfer or online payment fees are borne by the Client.
- All prices exclude applicable VAT or taxes, which will be added as required.
Cancellations & Refunds
- Written cancellation is mandatory.
- Work already performed remains payable.
- Deposits are non-refundable once development begins.
- In long-term retainers, cancellation requires 30 days’ written notice.
8. Change Management
If new tasks or features are requested after project start:
- A Change Request Form (Annex D) is completed.
- YTS-Agents evaluates technical and cost implications.
- A revised quotation or SOW addendum is issued.
- Work begins only after written approval.
9. Confidentiality & Non-Disclosure
Both parties agree to keep all confidential information — including processes, code, data, financials, and strategies — strictly private.
Disclosure is only permitted to authorized personnel or subcontractors bound by equivalent confidentiality.
Confidentiality obligations remain effective for five (5) years after termination of this Agreement.
Breach of confidentiality may result in legal action and damages.
10. Intellectual Property (IP) Rights
- Pre-existing Materials: All frameworks, templates, and proprietary code used by YTS-Agents remain its property.
- Client Deliverables: Upon full payment, the Client owns rights to all customized workflows, documents, and outputs created exclusively for them.
- Third-Party Tools: Remain governed by their respective licenses (n8n, OpenAI, etc.).
- Portfolio Use: YTS-Agents may reference anonymized results or case studies unless the Client objects in writing.
11. Data Protection & Privacy
YTS-Agents fully complies with GDPR (EU) and KVKK (Türkiye) standards.
Data Controller: Perle Marketing (France)
Data Processor: YTS-Agents (acting under Client’s instructions)
Our Data Commitments
- Collect and process only data necessary for service delivery.
- Encrypt data in transit (SSL/TLS) and at rest.
- Retain client data only as long as necessary.
- Provide data access, correction, and deletion upon request.
- Store credentials securely using encrypted vaults.
- Execute a Data Processing Agreement (DPA) upon request.
Refer to our Privacy Policy for more details.
12. Third-Party Tools & Integrations
YTS-Agents integrates tools such as:
- n8n, Jasper.ai, OpenAI API, AdCreative.ai, GoHighLevel, SEMrush, Google Workspace, Power BI, QuickBooks, etc.
We are not responsible for:
- Downtime or API changes in third-party tools.
- Licensing costs, subscription renewals, or feature removals.
- Data losses due to external service outages.
YTS-Agents will make reasonable efforts to maintain compatibility during third-party updates.
13. Warranties & Disclaimers
YTS-Agents warrants that:
- All services will be performed professionally, using best industry practices.
- Deliverables will function as specified during acceptance testing.
However, YTS-Agents does not warrant that:
- Services will be uninterrupted or error-free indefinitely.
- Third-party platforms will remain available or unchanged.
- AI outputs will be free of factual or interpretive errors.
To the maximum extent permitted by law, YTS-Agents’ liability is limited to the total fees paid by the Client for the specific project concerned.
14. Security
We implement:
- Role-based access control (RBAC)
- Two-factor authentication
- Secure password vaults
- Encrypted data transfers
- Regular security audits
YTS-Agents cannot be held responsible for security incidents caused by the Client’s negligence, unprotected systems, or unauthorized third-party access.
15. Subcontracting
YTS-Agents may engage vetted subcontractors, freelancers, or partner agencies for specific components of a project.
All subcontractors operate under strict NDAs and IP transfer agreements.
YTS-Agents remains fully responsible for the final deliverables.
16. Non-Solicitation Clause
The Client agrees not to directly solicit, employ, or engage any YTS-Agents employee, consultant, or subcontractor who worked on their project for a period of 12 months after project completion.
17. Force Majeure
Neither party is liable for delays or failures caused by events beyond reasonable control, including but not limited to:
natural disasters, wars, strikes, pandemics, cyberattacks, or government restrictions.
If the event lasts more than 30 consecutive days, either party may terminate the affected project with written notice.
18. Termination
Either party may terminate the Agreement:
- With 30 days’ written notice for convenience, or
- Immediately, for breach of contract not remedied within 10 business days after written notice.
Upon termination:
- All outstanding invoices become due.
- YTS-Agents will deliver completed work to date.
- Both parties must delete or return confidential materials.
19. Liability Limitation
YTS-Agents’ liability, whether in contract or tort, shall not exceed the total fees paid for the specific project in question.
We are not liable for indirect, consequential, or incidental damages, including data loss, revenue loss, or reputational harm.
20. Governing Law & Jurisdiction
This Agreement is governed by French law.
Any dispute shall first attempt amicable mediation; if unresolved, it will fall under the exclusive jurisdiction of the Commercial Court of Paris (Tribunal de Commerce de Paris).
For clients in Türkiye, disputes may alternatively be resolved under Istanbul Courts, subject to mutual written consent.
21. Severability
If any provision of these Terms is found invalid, the remaining provisions shall remain enforceable.
22. Entire Agreement
These Terms, combined with any signed SOW, quotation, annex, or amendment, represent the entire agreement between the Client and YTS-Agents, replacing all prior discussions or representations.
23. Updates to Terms
YTS-Agents reserves the right to modify these Terms at any time.
Updates will be posted on our website with the “Last Updated” date. Continued use of our services after updates implies acceptance.
24. Contact
Questions or concerns about these Terms?
📧 contact@yts-agency.com
🌐 https://www.yts-agents.com
25. Annexes (Optional Attachments)
- Annex A: Project Timeline & Work Breakdown Structure (WBS)
- Annex B: Acceptance Test & Sign-off Checklist
- Annex C: KPI Metrics & Reporting Framework
- Annex D: Change Request Log & Approval Form
- Annex E: Data Processing Agreement (DPA)
✅ Legal Summary
This Terms & Conditions document protects both YTS-Agents and its Clients by defining:
- Legal ownership of deliverables
- Payment, IP, and data responsibilities
- Confidentiality, compliance, and liability limits
- Transparent operational standards and processes
📄 Annex A — Project Timeline & Work Breakdown Structure (WBS)
1. Project Identification
| Field | Description |
| Project Name | [Insert name, e.g., “CRM-Finance Automation Implementation”] |
| Client | [Company Name] |
| Project Manager (Client) | [Full Name / Title] |
| Project Manager (YTS-Agents) | [Full Name / Title] |
| Agreement Reference | [Contract or SOW ID] |
| Start Date | [DD/MM/YYYY] |
| Estimated Completion | [DD/MM/YYYY] |
2. Project Objectives
Summarize the business goals, success criteria, and strategic intent of the automation project (e.g., “Reduce manual data transfer between CRM and accounting systems by 80%.”).
3. Work Breakdown Structure (WBS)
| Phase | Tasks / Deliverables | Responsible | Estimated Duration | Dependencies |
| 1. Discovery | Process mapping, requirements gathering, KPI baseline | YTS + Client | 5 days | — |
| 2. Architecture | Workflow diagrams, data flow schema, system map | YTS | 3 days | Discovery |
| 3. Development | n8n workflow creation, testing | YTS | 10 days | Architecture |
| 4. AI Training | Agent setup, prompt tuning, accuracy checks | YTS | 5 days | Development |
| 5. User Testing | UAT sessions, validation, change requests | Client + YTS | 4 days | AI Training |
| 6. Launch | Deployment, documentation delivery | YTS | 2 days | Testing |
| 7. Monitoring | KPI review & optimization | YTS | Ongoing | Launch |
4. Milestone Schedule
| Milestone | Target Date | Output | Approval Required |
| M1 | [Date] | Discovery report | Client |
| M2 | [Date] | Workflow diagrams | Client |
| M3 | [Date] | MVP automation | YTS |
| M4 | [Date] | UAT completion | Both |
| M5 | [Date] | Go-Live | Both |
5. Sign-off
| Party | Name / Signature | Date |
| YTS-Agents | ||
| Client |
📄 Annex B — Acceptance Test & Sign-off Checklist
1. Purpose
Defines the verification process confirming that deliverables meet agreed specifications and performance criteria.
2. Test Categories
| Category | Test Description | Expected Result | Actual Result | Status |
| Workflow Logic | Verify all automation paths trigger correctly | Success / Error handling works | Pass/Fail | |
| API Integration | Confirm APIs authenticate and exchange data | Secure & successful connection | Pass/Fail | |
| Data Accuracy | Ensure correct field mapping and calculations | 100% accuracy | Pass/Fail | |
| Security | Validate encrypted credentials and permissions | OK | Pass/Fail | |
| Performance | Check execution time & scalability | ≤ 5s per workflow | Pass/Fail | |
| Dashboard | Verify KPI data matches sources | Accurate visualization | Pass/Fail | |
| Documentation | Confirm user manuals delivered | Complete & clear | Pass/Fail |
3. Acceptance Criteria
- All “Pass” results or acceptable deviations documented.
- No critical bugs outstanding.
- Documentation delivered and approved.
- KPI dashboard functional.
4. Sign-off Confirmation
By signing below, both parties confirm acceptance of deliverables according to defined criteria.
| Party | Representative | Signature | Date |
| YTS-Agents | |||
| Client |
📄 Annex C — KPI Targets & Reporting Metrics
1. Purpose
Defines measurable success criteria for automation performance and ROI tracking.
2. KPI Table
| Department | KPI Name | Baseline | Target / Goal | Measurement Method | Frequency |
| Sales | Lead Response Time | 12h | ≤ 1h | CRM timestamp logs | Weekly |
| Marketing | Campaign ROI | 110% | ≥ 150% | Ad dashboard | Monthly |
| HR | Time-to-Hire | 25 days | ≤ 14 days | HR workflow reports | Monthly |
| Finance | Invoice Cycle Time | 5 days | ≤ 2 days | Accounting system | Weekly |
| Operations | Manual Workload | — | −40% | Productivity survey | Quarterly |
| IT | System Uptime | 95% | ≥ 99.5% | Monitoring logs | Monthly |
3. Dashboard & Reporting
- Live dashboards provided via Power BI / Looker Studio.
- Monthly performance report generated automatically through n8n.
- Exceptions or deviations analyzed with recommendations.
4. Approval
| Party | Representative | Signature | Date |
| YTS-Agents | |||
| Client |
📄 Annex D — Change Request Log & Approval Form
1. Purpose
To document all scope, schedule, or cost changes requested after project initiation.
2. Change Log Table
| CR # | Date | Requested By | Description of Change | Impact on Timeline | Impact on Cost | Status | Approval |
| 001 | [Date] | [Client/YTS] | Add new integration with CRM X | +3 days | +€400 | Approved | [Sign] |
| 002 | Pending |
3. Approval Procedure
- All change requests must be submitted in writing (email or this form).
- YTS-Agents assesses technical feasibility and cost.
- A formal quotation or SOW addendum is issued.
- Work commences only after written acceptance by both parties.
4. Sign-off
| Party | Representative | Signature | Date |
| YTS-Agents | |||
| Client |
📄 Annex E — Data Processing Agreement (DPA)
(for GDPR & KVKK compliance)
1. Parties
This Data Processing Agreement (“DPA”) is entered into between:
- Controller: [Client Name / Address]
- Processor: YTS-Agents, a subsidiary of Perle Marketing, 20 Rue de la Paix, 75002 Paris, France.
2. Purpose & Scope
YTS-Agents processes personal data solely for performing automation, AI, and consulting services as defined in the main Agreement.
Processing includes collection, transfer, storage, and deletion of data related to automation workflows, CRM, marketing, HR, and analytics.
3. Data Categories & Subjects
| Category | Data Subjects | Examples of Personal Data |
| Client Employees | Staff using automated systems | Names, emails, titles |
| Customers / Leads | CRM entries | Names, contact info, preferences |
| Suppliers | Vendor contacts | Company data, billing contacts |
| Website Users | Visitors | IP addresses, analytics data |
4. Processor Obligations
YTS-Agents shall:
- Process data only on documented instructions from the Controller.
- Maintain confidentiality of personnel.
- Implement appropriate technical and organizational measures: encryption, access controls, backups, audit logs.
- Notify Controller within 48 hours of any data breach.
- Assist in fulfilling data-subject rights (access, rectification, erasure).
- Allow audits upon reasonable notice (max 1 per year).
- Delete or return all personal data upon termination unless law requires retention.
5. Sub-Processing
- Sub-processors (freelancers or hosting providers) may be used only under written authorization from Controller.
- All sub-processors must sign equivalent DPA clauses.
6. International Transfers
Data may be transferred between France, Türkiye, and other countries with adequate protection under GDPR Art. 45 or via Standard Contractual Clauses.
7. Liability
Each party remains responsible for its own compliance.
YTS-Agents’ liability for data breaches is limited as defined in the main Agreement.
8. Term & Termination
This DPA remains in effect for as long as YTS-Agents processes data on behalf of the Controller.
9. Signatures
| Party | Authorized Representative | Signature | Date |
| YTS-Agents | |||
| Client |
✅ Usage Notes
- Each annex can be saved as a standalone PDF or Word document with signature blocks.
- Replace bracketed placeholders with project-specific data before issue.
- Annex E (DPA) is signed only when personal data is processed under automation workflows.
Add comment