📄 STATEMENT OF WORK (SOW)
Between:
YTS-AGENTS, having its registered office at 2 Allée des Bosquets, 94800 Villejuif/ Paris, France, with operational presence in Istanbul, Türkiye (hereinafter referred to as “Service Provider” or “YTS-Agents”)
and
[CLIENT COMPANY NAME], a company organized and existing under the laws of [Country], with its principal place of business at [Address] (hereinafter referred to as “Client”).
SOW No.: [Auto-generated]
MSA Reference: [Insert MSA Number]
Effective Date: [DD/MM/YYYY]
Project Title: [Insert Project Name]
Version: 1.0
1. PURPOSE AND RELATIONSHIP TO MSA
This Statement of Work (“SOW”) is issued under and governed by the Master Services Agreement (“MSA”) dated [date] between the Parties.
The intent of this SOW is to define the scope, deliverables, pricing, timeline, service levels, governance, and acceptance conditions for the specific automation and AI integration engagement titled above.
All provisions of the MSA apply; this SOW supplements and particularizes them.
2. PROJECT BACKGROUND AND OBJECTIVES
Background. Client operates multiple business processes currently managed through manual or semi-automated workflows. YTS-Agents is engaged to analyse, redesign, and automate these workflows using n8n, GoHighLevel, Jasper.ai, AdCreative.ai, and related AI tools.
Objectives.
- Identify and document current business workflows and inefficiencies.
- Design an automation architecture connecting departments (sales, marketing, finance, HR).
- Develop, test, and deploy AI-powered automations improving accuracy, speed, and scalability.
- Enable monitoring through KPIs, dashboards, and alerts.
- Transfer knowledge to Client’s staff for sustainable in-house operation.
Success shall be measured by KPI improvements defined in Annex C.
3. SCOPE OF SERVICES
3.1 In-Scope Activities
| Activity | Description | Platform / Tool | Responsible Role |
| Business Process Mapping | Interview stakeholders, document workflows, identify automation points. | Miro / Notion | Business Consultant |
| Solution Design | Define architecture, triggers, data schemas, fail-safes, SLAs. | n8n, API Docs | Automation Architect |
| Development & Configuration | Build workflows, test scenarios, logging & rollback. | n8n, GHL | DevOps Engineer |
| Integration | Connect CRM, ERP, email, HRIS, payment API, analytics. | n8n + Custom API | Integration Lead |
| AI Agent Setup | Configure AI models for classification, decision support. | OpenAI, Jasper.ai | AI Engineer |
| UAT & Performance Testing | Simulate transactions, verify data, monitor load. | Test Env | QA Analyst |
| Deployment & Go-Live | Production rollout, monitoring, fallback plan. | n8n Cloud | Project Manager |
| Training & Documentation | Deliver manuals, record sessions, user certification. | Notion / PDF / Zoom | Consultant |
3.2 Out-of-Scope Activities
- On-premise hardware or network configuration.
- Data cleansing or migration unrelated to automations.
- Third-party licence purchases (to be held by Client).
- Custom software unrelated to defined automation scope.
- Continuous support beyond warranty (handled via retainer).
4. PROJECT DELIVERABLES AND FORMATS
| No | Deliverable | Detailed Description | Format | Acceptance Criteria |
| D1 | Process Audit Report | Complete “as-is / to-be” analysis, flow diagrams, bottlenecks | Approved by Client Steering Committee | |
| D2 | Automation Architecture Blueprint | System topology, API map, triggers, fail-over logic | PDF / Miro | Validation by Client PM |
| D3 | Configured Workflows | Production-ready automations with version control | n8n Export / Git | All tests passed |
| D4 | Monitoring & KPI Dashboard | Automated Power BI or Looker Studio dashboard | Cloud Access | Data accuracy ≥ 95 % |
| D5 | Documentation & Training Guide | User manuals, admin scripts, FAQs | PDF / Notion | Completion certificate |
| D6 | Final Project Closure Report | Summary of deliverables, KPIs, ROI | Sign-off by both Parties |
5. TIMELINE AND MILESTONES
| Phase | Description | Planned Start | Planned End | Duration | Key Output | Payment Trigger |
| 1 | Discovery & Analysis | [Date] | [Date] | 10 days | D1 | 20 % deposit |
| 2 | Design & Blueprint | [Date] | [Date] | 15 days | D2 | 10 % |
| 3 | Development & Integration | [Date] | [Date] | 30 days | D3 | 30 % |
| 4 | Testing & UAT | [Date] | [Date] | 10 days | UAT Sign-off | 20 % |
| 5 | Go-Live & Training | [Date] | [Date] | 10 days | D4 – D5 | 15 % |
| 6 | Project Closure | [Date] | [Date] | 5 days | D6 | Final 5 % |
Delays caused by Client dependencies (data, approvals) automatically extend schedule by equivalent time.
6. PROJECT GOVERNANCE AND COMMUNICATION
6.1 Governance Structure
| Role | Party | Name | Responsibilities |
| Executive Sponsor | Client | [Name] | Authorizes budget, strategic decisions |
| Project Manager | Client | [Name] | Day-to-day coordination |
| Delivery Director | YTS-Agents | Yaşar Tezeren | Overall delivery oversight |
| Project Manager | YTS-Agents | [Name] | Schedule, resources, quality |
| Technical Lead | YTS-Agents | [Name] | Architecture and integration |
| AI Engineer | YTS-Agents | [Name] | AI agent configuration |
6.2 Reporting
- Weekly progress call (agenda: status, blockers, next steps).
- Monthly steering committee (financials, KPIs, risks).
- Dashboard access for live monitoring of progress.
7. ROLES AND RESPONSIBILITIES
YTS-Agents
- Deliver services using qualified personnel.
- Maintain confidentiality and GDPR/KVKK compliance.
- Provide professional-grade documentation.
- Ensure backup, rollback, and change-control procedures.
Client
- Provide timely access to systems and subject-matter experts.
- Supply test data and validate deliverables promptly.
- Approve or reject deliverables in writing within ten (10) business days.
- Maintain proper licensing for third-party tools.
8. PRICING AND PAYMENT SCHEDULE
| Component | Unit Price (€) | Quantity | Total (€) |
| Professional Services | — | — | [Amount] |
| Project Management | — | — | [Amount] |
| Travel / Expenses | At cost | Estimated | [Amount] |
| Total Fee (Excl. VAT) | € [Total] |
Payment due 15 days from invoice date; late interest 1.5 % per month.
All taxes and bank charges are Client’s responsibility.
9. CHANGE MANAGEMENT
All scope or budget variations follow Annex D – Change Request Log.
Each approved Change Request (CR) becomes contractually binding and adjusts cost or timeline accordingly.
10. RISK MANAGEMENT
| Risk | Likelihood | Impact | Mitigation |
| Delayed data from Client | High | Medium | Define data handover dates in Annex A |
| API rate limit exceeded | Medium | High | Implement queue & retry logic |
| Insufficient UAT resources | Medium | Medium | Allocate Client test team |
| AI model bias | Low | Medium | Periodic accuracy review |
11. ACCEPTANCE CRITERIA AND PROCESS
- Delivery notification issued by YTS-Agents.
- Client has ten (10) business days to perform tests using Annex B – Acceptance Checklist.
- Defects documented in Defect Log and remediated within five (5) business days.
- If no written objection is received within review period, Deliverables deemed accepted.
- Upon acceptance, Client signs Acceptance Certificate to trigger final invoice.
12. SERVICE LEVEL OBJECTIVES (SLOs)
| Service Metric | Definition | Target | Measurement |
| Workflow Uptime | System availability | ≥ 99.5 % | Monitoring Logs |
| Incident Response Time | Time to acknowledge Level 1 issue | ≤ 1 hour | Ticket System |
| Incident Resolution Time | Restore critical service | ≤ 4 hours | Incident Report |
| Monthly Report Delivery | Submission by YTS-Agents | 100 % on-time | Email confirmation |
13. WARRANTIES AND POST-DELIVERY SUPPORT
- Workflows warranted for 30 days post-acceptance to operate as specified.
- Errors reported within that period will be corrected free of charge.
- After warranty, support available under optional Retainer SLA agreement.
- Warranty void if Client or third party modifies scripts without authorization.
14. DATA PROTECTION AND CONFIDENTIALITY
All processing of personal data is governed by Annex E – Data Processing Agreement.
Each Party shall keep Confidential Information secure and use it solely for project execution. Obligation survives five (5) years after termination.
15. REPORTING AND PERFORMANCE MANAGEMENT
- Weekly Status Report: progress summary, deliverables achieved, next steps.
- Monthly Performance Report: KPI analysis as per Annex C.
- Quarterly Review Meeting: ROI assessment and continuous improvement plan.
16. AUDIT AND COMPLIANCE
Client may audit YTS-Agents’ project records once per year with ten-day notice, limited to data relevant to this SOW and subject to non-disclosure.
17. INTELLECTUAL PROPERTY RIGHTS
- All Deliverables custom-developed for Client become Client’s property upon full payment.
- Pre-existing tools and frameworks remain YTS-Agents’ intellectual property; Client receives a non-exclusive internal-use license.
- Use of third-party components subject to their own licences.
18. LIMITATION OF LIABILITY
YTS-Agents’ aggregate liability under this SOW shall not exceed the total fees paid for the specific project. Neither Party is liable for indirect or consequential losses except for fraud or gross negligence.
19. TERMINATION AND EFFECT OF TERMINATION
- Either Party may terminate per MSA Clause 17.
- Client shall pay for all completed and in-progress work up to termination date.
- Upon termination, YTS-Agents will deliver completed Deliverables and return Client data within ten (10) business days.
20. GOVERNING LAW AND JURISDICTION
This SOW shall be governed by and construed under French law. Disputes shall be submitted to the exclusive jurisdiction of the Commercial Court of Paris, unless the Client is Türkiye-based, in which case jurisdiction may be the Istanbul Commercial Court upon mutual consent.
21. ANNEXES INTEGRATED BY REFERENCE
| Annex | Title |
| A | Detailed Timeline & Work Breakdown Structure |
| B | Acceptance Test Checklist |
| C | KPI Targets & Reporting Metrics |
| D | Change Request Log |
| E | Data Processing Agreement |
| F | Refund & Returns Policy |
Each Annex is legally binding as part of this SOW.
22. SIGNATURES AND AUTHORITY
IN WITNESS WHEREOF, the Parties have executed this Statement of Work as of the Effective Date.
| For YTS-Agents | For Client |
| ___________________________ | ___________________________ |
| Name: Yaşar Tezeren | Name: [Authorized Representative] |
| Title: Founder & Managing Director | Title: [Title] |
| Date: [DD/MM/YYYY] | Date: [DD/MM/YYYY] |
| Signature: | Signature: |
✅ Legal Highlights
- Fully compatible with the YTS-Agents MSA and Annex framework.
- Follows GDPR & KVKK requirements for automation and AI projects.
- Incorporates change control, acceptance criteria, risk management, and SLA clauses.
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